Bought my first complete system from SE in 1989, and enjoyed their flagship store downtown for many years. They’ve always run a precise hi-end store that was as artful in sound design as it was in featuring a high quality sound-centered, audiophile lover’s environment. They always have a solid array of excellent components. Their new showroom model at Union Square continues this tradition by providing individual listening sessions by appointment only, which I enjoyed very much recently. Their professional staff are all sound connoisseurs who are highly skilled in matching your musical tastes with the right hi-end gear.
Of course the prices are high. This isn’t Best Buy. This New York institution turned me on the high end audio in the 80s and I’ve never looked back. I’m an audio engineer and have been one for over 35 years. If you want to listen to your mp3s through Ibuds, no offense, don’t shop here. But if you have the time, listen to what a really good system sounds like. You’ll hear that money well spent!
Ok. I read every single review about this place before stepping through the doors. I was a bit uncertain about what to expect, but being relatively new to the audio world, and after a very painful $35,000 experience with Magnolia and their “White Glove Service”, I was really skeptical if such thing even exists still in the audio world.
I’ve been dealing with Stereo Exchange for more than forty years and over this time have bought several pieces of outstanding equipment, new and used. One major reason I’ve continued to patronize S.E. is because of the knowledgeable staff and ability to provide reliable demonstrations to let your ears make choices. It’s one of a small breed of genuine “hi end” stores left in New York, well known and highly regarded in the industry.
Purchased a pair of Bowers & Wilkins 704’s from this exceptionally knowledgable sound merchant. Nearly six months after the purchase I noticed a major change in the sound emanating from my speakers, after sending an email requesting a house call to hear what I was hearing, the problem was quickly and easily solved. These guys are truly excellent and have earned my loyalty and business.
I’ve been in the process of upgrading my HiFi system for the last year and a half. Stereo Exchange has been an integral part in helping me achieve this and I have had nothing but extremely positive interactions with them. These guys know what they’re talking about. The guys who work there, Glenn and Evan, are extremely knowledgeable and very willing to educate their customers, but are in no way high pressure. They have both been a huge help to me in choosing the right equipment and in creating a comfortable environment in which to do so. The new space they’re operating out of, in Union Square, is intimate and lends itself to a great experience for listening to different set ups. On top of that, they have the best equipment in the city to choose from. All of this adds up to a solid 5 star review from me.
Great store. Great service. Very patient and helpful all along the way. Went the extra mile. Dave (owner) and Ron both were very helpful, knowledgable and provided every bit of information to help a good decision.